"Your Country Bulk Food Store"
4642 Akron Rd., Smithville, OH  44677

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Help

We are here to help you! This Help section will hopefully assist you if you have any questions. If you can't find your answer here or in the Frequently Asked Questions, feel free to Contact Our Customer Service.

Return Policy
You have up to 7 days after receipt to return unopened product for a refund. Shipping & Handling will not be refunded. Each return will be inspected for amount use and damage and is subject to additional fees. Please send all returns with your name, address, phone number, e-mail address, and order number to:

The Oak Cupboard
PO Box 368
Smithville, OH 44677

Shipping & Handling
Shipping and Handling is calculated at checkout based on ordered products and location.

We only ship to the lower 48 United States through the website. If you would like to have our products and are located elsewhere, please Contact Us so we can best assist your needs.

For expedited shipping, please Contact Us for rates.

Sales Tax
There will be a 6.5% Sales Tax on orders where the billing address is located in Ohio only. All other orders do not have sales tax.

Payment
We accept Visa, Mastercard and Discover as forms of payment. If you would like to pay with American Express or another form of payment please Contact Us so we can assist you.

Safety
Our user accounts and checkout system use Secure Sockets Layers (SSL) 128-bit encryption. You will notice that when you are viewing your cart or checking out, that the URL switches to https, which is the secure connection being displayed. The encryption keys for the SSL are stored in a locked, non-public folder that is not accessible through the web. We also comply with the strict Payment Card Industry (PCI) standards. Your credit card cannot be viewed by anyone, not even the system administrator. We also do no share any personal information with anyone outside of our work environment, and that includes your e-mail address.